Fulfillment Terms for Flyers and Hosts

1. Transaction Process and Payment Flow

a) Orders and Taxes
When a Flyer books a flight segment through our the Platform (our Partner Eye in the Sky), the checkout is processed via our Payment Portal. During checkout, Wing Pay calculates, displays, and charges the Flyer the following:

  • Segment Price: The price set by the Host for the flight segment.

  • Sales Taxes: All applicable sales, use, or similar taxes—including Federal Excise Taxes and any Segment Fees—that the Host is required to collect and remit.

  • Miscellaneous Charges: Any additional taxes, duties, or levies mandated by law.

  • Convenience Fees: Any applicable convenience fees or surcharges.

b) Holding of Funds
All funds collected from Flyers for services facilitated by Wing Pay are held in escrow until all conditions for release— as detailed in the Host Agreement—are fully met.

2. Payment to Hosts

a) Remittance of Funds
Wing Pay will remit to the Host the Net Host Price for each flight segment purchased through the Payment Portal, except as provided below.

b) Payment Timing
Once Wing Pay confirms that a segment has been completed as scheduled, the Net Host Price will be disbursed via ACH payment on the next Business Day (a “Business Day” excludes Saturdays, Sundays, U.S. federal holidays, and days when banks in Florida are closed), provided no disputes have been raised by the Flyer.

c) Account Information Updates
If the Host updates their bank account information after it has been initially provided, Wing Pay may delay the remittance of funds by up to five (5) Business Days from the date the updated information is received.

d) Deductions
Wing Pay reserves the right to deduct any amounts owed to us—such as those arising from disputes or claims—from the Net Host Price before disbursement.

3. Handling Flyer Disputes

All Flyer complaints, disputes, claims, or refund requests (“Complaints”) are the responsibility of the Host. In the event Wing Pay receives a Flyer Complaint regarding any segment, we will notify the Host and may initiate an investigation. The Host agrees to fully cooperate with Wing Pay during this process. In addressing a Complaint:

  • Pending Remittance: If funds for the disputed segment have not yet been paid to the Host, Wing Pay will hold the amount in question until the dispute is resolved.

  • Post-Remittance Refunds: If all funds have already been disbursed, Wing Pay may, at its sole discretion, issue a full or partial refund or another form of compensation to the Flyer. The Host agrees to promptly reimburse Wing Pay for any such refund or payment.

  • Setoff Authorization: For ease of processing, the Host authorizes Wing Pay to offset any refunds or payments made to a Flyer against future remittances of the Net Host Price.

  • Service Fee Consideration: If the Host directly refunds the Net Host Price to a Flyer—after notifying Wing Pay and upon the Flyer’s confirmation—Wing Pay will not refund the Service Fee to the Host (or a prorated portion thereof in cases of partial refunds).

These fulfillment terms are designed to ensure a transparent, efficient, and secure payment process for both Flyers and Hosts. If you have any questions or require further clarification regarding these terms, please contact our support team at support@nextchoice.com .