Wing Pay Refund and Cancellation Policy

At Wing Pay, we are committed to ensuring secure, transparent, and fair transactions for private jet charter payments. This Refund and Cancellation Policy outlines the conditions under which refunds may be requested by Flyers and Hosts using our platform. By using our Services, you agree to the following terms:

1. Flyer Cancellation/Refund Policy

• Full Refund Eligibility:
  A Flyer is entitled to a full refund for a booked flight if the Flyer cancels the booking within 24 hours of booking.

• Advanced Cancellation Requirement:
  To qualify for a refund, the cancellation must occur at least 7 days prior to the departure date of the scheduled flight.

• Non-Refundable Cancellations:
  If a Flyer cancels a flight less than 7 days before the departure date, the payment for that flight is non-refundable.

2. Host Cancellation/Refund Policy

• Permissible Cancellation Circumstances:
  A Host may cancel a flight only in the event of adverse weather conditions or a mechanical breakdown.

• Refund Requirement:
  When a Host cancels under these circumstances, all payments collected for the flight will be fully refunded to the Flyer(s).

• Substitute Aircraft Provision:
  If the Host provides a substitute aircraft that is equal to or better than the booked aircraft within 6 hours of the original flight time, the refund may be withheld. No additional fee shall be charged for offering a substitute aircraft.

3. Host Change/Refund Policy

• Modifications to Flight Details:
  Hosts have the ability to change flight details. However, if the changes involve a departure time alteration greater than 2 hours or a change in the departure airport after a seat or flight has been purchased, the following rules apply:

  • Approval Requirement:
    The Host must request approval from the affected Flyer(s) for any changes that exceed these limits.

  • Flyer’s Option:
    Each affected Flyer may approve or decline the proposed changes. If a Flyer declines the change, they will be removed from the flight and receive a full refund.

  • Self-Reporting Mechanism:
    Host changes are not actively monitored by our platform; they are subject to self-reporting by Flyers. Wing Pay will confirm the Flyer’s departure details prior to releasing funds to the Host, ensuring compliance with the Host Change Policy.

By using our Services, you acknowledge that these policies are integral to maintaining a fair and secure environment for both Flyers and Hosts. For any questions or further assistance regarding our refund or cancellation policies, please contact our support team.

Wing Pay – Securing your journey, one transaction at a time.

Contact: support@nextchoice.com

Phone: 754-702-4335

Address: 1761 W. Hillsboro Blvd, Suite 328, Deerfield Beach, FL, 33442